STORE POLICIES
**Jewelry Shipping Policies**
**Free Shipping**
- We are pleased to offer free shipping on all items, regardless of order size or destination within the country. Enjoy the convenience of having your jewelry delivered to your doorstep at no additional cost.
**30 Days Free Return**
- We understand that sometimes a piece of jewelry may not meet your expectations. That’s why we offer a 30-day free return policy. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund. Return shipping costs are on customers.
**Free Exchange**
- If you wish to exchange an item, we are happy to assist you. Our 30-day free exchange policy ensures that you can swap your purchase for another item of equal or lesser value within 30 days from the date of delivery without any additional shipping charges.
**How to Return or Exchange an Item**
1. Contact our customer service team by email or chat or call us within 30 days of receiving your order to initiate the return or exchange process.
2. Securely package the item in its original packaging, including all original documentation and accessories.
3. We will provide you with a prepaid return shipping label.
4. Drop off the package at the designated shipping carrier location.
Please note:
- Items must be returned in their original condition, unworn, and undamaged.
- Custom or personalized items may not be eligible for return or exchange.
We are committed to providing a seamless shopping experience and ensuring your complete satisfaction with our jewelry. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
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Shipping Carrier:
We use the US Postal Service for all deliveries, and we provide free shipping service.
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Gift Box:
Believe it or not, most jewelers don’t put a lot of thought into the presentation box. Fortunately for you, Lax Jewelry has you covered! Each article of jewelry purchased through Lax Jewelry.It arrives with a elegant jewelry box for its precious safekeeping and presentation.
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